FAQ

On this page, you should be able to find quick answers to some common questions regarding how and why we do things. Can’t find what you are looking for? By all means give us a call or catch up with us online, our attentive consultants will provide you with all the information and details you require.

Q: I have specific or somewhat unusual removal requirements, can those be addressed?

A: Absolutely, the relocation and delivery solutions organised and provided by X Removals can be altered as per individual customer requirements.

Q: I need to relocate large amount of goods/items, can you handle it?

A: Yes we can, X Removals maintains and operates a large fleet of various removal and delivery vehicles of different size and load capacity. We have long and short wheel base vans, we have tipper cage vans, Luton vans, heavy duty vans etc. If necessary we can also dispatch more than one vehicle for your project.

Q: Licensing, permits and insurance?

A: X Removals is fully registered and has all required permits and licensing required by law. The company holds comprehensive insurance, covering all relevant aspects of provision of such services.

Q: Removal teams and van drivers?         

A: Our removal technicians are specially trained and qualified to handle their duties with the due precision and efficiency. We work with professional cargo drivers who have the required experience and qualification for the job.

Q: Protection of items during handling and transit?

A: Keeping items safe and sound during handling and transportation is one of our top priorities, this is why we provide a professional packing service as to secure and protect valuables from damage throughout all stages of the service.

Q: Scheduling and availability?

A: We aim to be as convenient for our customers as possible, this is why X Removals maintains good short notice availability, and our services are available for booking seven days a week, including public holidays, under flexible hours.

Q: Job viewings and onsite quotations?

A: Naturally, X Removals aims to organise every removal project (and any additional services) in the swiftest, most seamless way as to save customers time and money. In order to do so, we come out for job viewings and on-site quotations.

Q: Payment methods?

A: For customer convenience we accept different types of payment for the service we provide. This includes cash, card, bank transfer and invoice payments. Speak to our consultants for more information on payment options.